AOMINISTRATIVE SERVICES QUARTERLY NEWSLETTER
E-LEARNING
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INFORMATION TECHNOLOGY
ONLINE EDUCATION
& SKILLS COURSES
Need to brush up on Microsoft Word skills or wish to become a
spreadsheet jockey?
The IT Department is partnering with an online training
organization to provide training for any employee interested in
furthering their background in MS Office, Adobe, and Google
products, just to name a few. Business classes are also available.
Courses are broken up into hour long segments for ease of use.
These can be done from the comfort of your home and at your
pace since they are on the web — 100% online,
Contact the HelpDesk for more information or to get signed up!
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MEET THE TECHNICAL SUPPORT TEAM
The Technical Support Team consists of three full time staff
members and are the initial point of contact for all computer and
technical/system related requests. Dan, Nate and Adam provide
technical support, strategic planning and implementations for 35
citywide locations. Need assistance? Email tech support directly at
helpdesk@nashuanh.gov to create a HelpDesk incident. Do NOT
email IT staff members directly for initial requests, we assign
incidents to available staff. Call 603-589-3320 for critical issues only.
ITEMS OF INTEREST:
Successfully Moved/Setup: e Upgraded MS Office Suite on over
« MVR 100 PCs for Exchange Migration
« Tax/Wastewater « Upgraded Microsoft OS to Windows
« City Clerk 10 on over 100 PCs
e CS/Public Health e Upgraded and replaced 5 MFP Units
e Legal Department (Printers) for better performance
« Assessing Department and lower costs
VOL 11 Q1
TECH TIP
Getting to Know Search — Tips & Tricks
USING PUNCTUATION IN SEARCH
Search engines have gotten so good at
guessing what we want, quotation
marks aren't as necessary as they used
to be. But they can still be helpful. By
default, if you search for several words.
most search engines will show results
where both or all of the words are found.
if you include quotes or parenthesis. you
can help define and narrow down what
you want to find.
Example:
"Board of Aldermen Special Meeting”
will find that exact phrase, where
searching without the quotes would lead
to several pages talking about all words
including Aldermen, Board, Special, and
Meeting (not in any order and not the
entire exact phrase).
Example:
Aldermen AND °2017°
(including the quotes) - This search
tells the search engine (Google) that you
are really interested in 2017, the results
are forced to include 2017. Quotes are
usually used to join words as a single
search phrase, but individually quoted
words can tell search that word is
required.
Now, we can wrap paired words with
parenthesis while still requiring an exact
phrase match.
Example:
(“Energy Committee” OR "Environment
Committee”) ("Electric Aggregation”
“Community Power")
This will find pages containing either the
phrase “Energy Committee” or the
phrase “Environment Committee” and
also the words Electric Aggregation or
Community Power.
