FY22 Initiatives:
The Administrative Services Division is charged with providing excellent customer service to
our residents, support to city divisions, and professional development and training for our
staff. We also provide key data, policies and best practices to the administration for
consideration. We have successfully:
1. Implemented a Health Plan Redesign (cont’d from FY21) — six labor groups, active in 4
negotiations.
2. Completed the City’s first Dependent Audit and developed policy to ensure compliance
moving forward.
3. Created a quarterly newsletter for all city employees to be informed and feel connected.
Second issue will be released Dec. 15".
4. Created a Professional Development and Employees Resource Portal with Webinars and
direct links to services.
5. Launched a free Information Technology online education & skills program for
employees.
6. Issuing a Request for Proposals for our Access Nashua Channel and Renewal of the
Comcast Franchise agreement.
7. Improvements within the City Print Shop.
8. Launch of the Savory Living Healthy Eating program and Shatterproof, an Addiction,
Prevention and Treatment resource for employees and their families.
9. New Hiring and Employee change tool for Managers to be able to facilitate employee
hiring and personnel changes from one site.
10. Creation and implementation of an Employee Inventory Management System to track
all City Assets.
11. Automated our Building Access System.
12. Training on Family Medical Leave Act and Implementation of new COVID policy.
13. Automated Grant Pre-approval process.
Ongoing:
14. Researching Employee Benefits Admin System.
15. Redesign of our Wellness Committee.
16. Redesign and streamlining of our Purchasing forms and process.
17. Review/update of Policies and Procedures.
18. Automating our Contract Administration Process with Docuware.
19. Design and Implementation of a new GIS Viewer.
20. Plan for the usage and on-going improvement of Court St. Theater.
