_ __TERMS AND CONDITIONS
|TERMS AND CONDITIONS
Vv. Customer and Johnson Controls agree as follows:
‘A, ‘Services.
A 1. Central Station Signal Receiving and Notification ("Alarm Monitoring’) Services. 1. Hf an n alan signal registers at Johnson Controls’ alarm monitoring center (“CMC”), Johnson Controls
| will endeavor to notify the appropriate Police or Fire Department and if required by local law, the Customer's designated representative. If a burglar atarm signal or fire signal registers at
| Johnson Controls’ CMC, Johnson Controls at its sole discretion may endeavor to contact the Customer's premises by telephone to verify that the alarm is net false. Failing to contact the
| Customer promptly or questioning the nature of the response received upon such contact, Johnson Controls shall endeavor to notify the appropriate Police/Fire Department. ifa
| supervisory or ouble signal registers al Johnson Controls’ CMC, Johnson Controls will endeavor to nolify the Customer's designated representative. 2. If Customer has purchased alarm
monitoring service that requires Police, Fire, Guard Response, or Medical Emergency Response/Notification or Two Way Voice monitoring services and such an alam is received al
_ Johnson Controls’ CMC, then Johnson Controls may, in its sole discretion, endeavor either (a) to contact Customer and/or anyone Customer has identified as having authority to act on
Customer's behalf on Customer's Emergency Contact List ("ECL") by telephone or Two Way Voice communication, or (b) use video or audio feed from Customer's premises to confirm that
the alarm is not false. If Johnson Controls fails to contact Customer or someone on Customer's ECL or, # Johnson Controls questions the response received upon such contact, then
Johnson Controls will endeavor to notify the appropriate Police/Fire Department or other emergency response provider. If Guard Response Service is being provided, Johnson Controls will
for ani alarm that requires Police response, endeavor to dispatch a Johnson Controls Representative to make an investigation of the exterior of the premises from his/her vehicle and, upon
| evidence of an attack, Johnson Controls will endeavor to notify the appropriate Police Department. JOHNSON CONTROLS WILL NOT ARREST OR DETAIN ANY PERSON. Customer
agrees that Johnson Controls will have no liability pertaining to the recording (or failure to record) or publication of any Two Way Voice communications, Intamet, or other Video recordings
of the quality of such recordings, if any. 3. If Supervisory Alarm or Trouble Alarm monitoring services are purchased (or if such services are actively programmed into the System) and such
|an alarm is received by Johnson Controls, Johnson Controls will endeavor to notify Customer's designated representative. 4. If Customer has identified persons on Customer's ECL
authorized to act on Customer's behalf, Johnson Controls will endeavor lo contact such persons before Johnsen Controls endeavors lo notify the Police/Fire Department. 5. The System
may not operate with other companies’ alarm monitoring equipment. If Customer cancels any Services, this incompatibility may prevent Customer from continuing to use the System
Customer understands thal local laws, ordinances or govermmenial policies may restrict and/or limit Johnson Controls ability to provide alarm monitoring and notification services and/or
| Necessitate modified or additional services and expense to Customer. Customer understands thal Johnson Controls may employ any number of current or future industry-recognized
| measures to help reduce occurrences of false alarm signal activations. These measures may include, but are not limited to, implementation of industry-recognized default settings on alarm
panels including those authorized under ANSI-SIA CP-01-2000; default settings for “swinger shutdown" of specific alarm zones; implementation of “partial clear time bypass” procedures at
Johnson Controls’ CMC; and/or other similar measures emptoyed by Johnson Controls periodically in Johnson Controls’ sole discretion. THESE MEASURES CAN RESULT IN NO ALARM
| SIGNAL BEING SENT FROM AN ALARM ZONE IN CUSTOMER'S PREMISES AFTER THE INITIAL ACTIVATION UNTIL CUSTOMER MANUALLY RESETS THE ALARM SYSTEM. 6.
Customer understands that, upon receiving notification that a fire or carbon monoxide signal has been received by Johnson Controls, the Potice, Fire Department or ather responding
authority may forcibly enter Customer's premises. 7 Alarm Verification Services. intrusion delection/burglar alarm equipment may require activation of two sensors, or a second activation of
F a single sensor, or activation of a continuous alarm event from a single sensor to meet the requirements of local laws, ordinances or other requirements of the Police Department. Customer
|is solely responsible for operating on-premises bypass of switch units to disconnect or reconnect the alarm sounding or transmitting equipment. 8. 5-Day Familiarization Period. If Customer
| has requested a 5-day “Familiarization Period’ following completion of installation, and if needed, an extension period to enable Customer to become familiar with the system operation,
then during this Familiarization Period Customer agrees that if any signal (including an alarm signal) of any nature registers at Johnson Controls’ CMC, Johnson Controls will not: respond
to any signals, or endeavor to notify any authorities, Customer, or Customer's designated representative(s), or undertake any other action with regard to any signal, whether or not due to an
_ actual emergency event. 9. Direct Connection Service. if such service is available/required in Customer's location a “Direct Connection” may be made to the Customer's Municipal Potice,
Fire Department, or other agency, and signals transmitted by the System will be monitored directly by such Municipal Police, Fire Department, or other agency personnel (collectively,
“Municipal Personnel’), none of whom are agents of Johnson Controls. Johnson Controls does not assume any responsibility or liabitity for the manner in which such signals are monitored
or the response, if any, made by such Municipal Personnel to such signals. 10. Parallel Protection Service. If Customer chooses a Johnson Controls approved celiular back-up service,
en signals may be transmitted to Johnson Controls’ CMC from Customer's premises over a cellular communications network if Customer's primary telephone service is interrupted.
A 2: Communication Facilities. (a) Authorization. To facilitate Johnson Controls’ ability to provide Service under this Agreement, Johnson C Controls may make requests for information,
| service, or equipment in any respect on behalf of Customer to Customer's telephone service provider, wireless camer, or other entity providing communication facililies or services for
| Gansmission of alarm signals {the “TeleCo"). (b) Digital Communicator. Wf a Digital Communicator is used to connect to Johnsen Controls’ CMC, Customer will provide a connection through
a telephone jack to Customer's TeleCo service as required to operate the System, Equipment, or to provide the Service. Such connection will be electrically first before any other telephone |
or Customer equipment, and will be located within 10 feet of the alanm/control panel, Johnson Controls will provide such connection at Customer's request and expense. (c} General.
JOHNSON CONTROLS’ RECEIPT OF ALARM SIGNALS, ELECTRONIC DATA, VOICE DATA OR IMAGES (COLLECTIVELY, “ALARM SIGNALS") FROM THE EQUIPMENT OR
SYSTEM INSTALLED IN CUSTOMER'S PREMISES IS DEPENDENT UPON PROPER TRANSMISSION OF SUCH ALARM SIGNALS JOHSON CONTROLS CMC CANNOT RECEIVE
| ALARM SIGNALS WHEN THE CUSTOMER'S TELECO SERVICE OR OTHER TRANSMISSION MODE IS NOT OPERATING OR HAS BEEN CUT, INTERFERED WITH, OR JS
| OTHERWISE DAMAGED, OR IF THE ALARM SYSTEMS UNABLE TO ACQUIRE, TRANSMIT OR MAINTAIN AN ALARM SIGNAL OVER CUSTOMER'S TELECO SERVICE OR
| TRANSM
