Language Line §
Services, Inc:
Statement of Work
LanguageLine® Phone™ and InSight Video Interpreting®
2.
statement; or a violation of any other applicable statute or government regulation.
INTELLECTUAL PROPERTY RIGHTS. Customer acknowledges and agrees that the App, and the LanguageLine TrueSound™,
NotePad™, InSight® and Interpreter on Wheels® trademarks (collectively, the “Trademarks”) are exclusively owned by
Language Line, and that neither this Agreement, nor Customer's use of the Services, the App or the Equipment grants to
Customer any right, title, or interest in or to the Services, the Equipment, the App, the Trademarks, or any of the other
technology, systems, processes or other aspect of the Services, including but not limited to any intellectual property rights
therein (collectively, the “LanguageLine Properties”). Customer expressly agrees that it shall assert any rights in any of the
LanguageLine Properties, or challenge LanguageLine’s rights in or the validity of any of the LanguageLine Properties in any
country, nation, or jurisdiction in the world, and Customer agrees that it shall not directly or through others copy,
decompile, reverse engineer, disassemble, modify, or create derivative works of the App, or any aspect thereof. This
provision Paragraph shall survive the expiration of this Agreement and will continue to apply after the Agreement ends.
ENCRYPTION. Language Line acknowledges that encryption is built into the App and the Services platform, ensuring the
security of the live video as it traverses the Internet. This encryption allows Language Line to fulfill its obligation under any
Customer Business Associate Agreement (“BAA”} with respect to the Services. Language Line does not record the video call
and therefore has no record of the call content. With respect to the App’s electronic NotePad™ function, written
information relayed during the call is also encrypted. As with the live video, no recording is made of information written on
the NotePad™ and therefore this information cannot be retrieved after the call’s completion.
TRANSMISSION RELEASE. Customer acknowledges that the use of the Services requires that the user's voice, likeness
and/or image as well as the user’s personally identifiable information is or will be transmitted over the Internet. Customer
hereby authorizes Language Line to transmit each user's voice, likeness, image and/or personally identifiable information
over the Internet solely for the purpose of the Services, and Customer agrees to obtain such privacy consents, releases and
approvals as may be required to obtain authorization from each user to transmit all of the foregoing for purposes of the
Services. Customer shall indemnify and hold harmless Language Line and its affiliates and their respective employees from
all costs, fees, expenses, and damages of any nature whatsoever related to any claims relating to the unauthorized use of
the image, likeness, voice and/or personally identifiable information of any Customer employee, agent, contractor, patient,
customer, client or other user of the Services under Customer's control. This Paragraph shall survive the expiration of this
Agreement.
RESPONSIBILITY FOR UNAUTHORIZED USE. Customer wilt safeguard its use of the Services against use by unauthorized
persons and will be responsible for charges resulting from use of its Services, whether or not such use is authorized.
AVAILABILITY OF SERVICES. The Services may not be available at all times due to interruptions, technical problems, and/or
system upgrades and maintenance. All interpreters provided in conjunction with the Services may not be availabie at afl
times and interpreters will be assigned solely by Language Line.
QUALITY CONTROL, Customer acknowledges that Language Line from time to time will monitor calls made through the
Service for purposes of quality control.
EQUIPMENT TERMS (applies to InSight® Application with Equipment Lease/Language Line-Owned option only). Language
Line agrees to supply the iPads, stands and any other equipment mutually agreed upon by Language Line and Customer
(collectively, the “Equipment”) for the duration of the contract for a monthly lease fee. The parties acknowledge and agree
that this Equipment remains the sole property of Language Line and will be returned to Language Line, undamaged, upon
termination of the contract, unless superseded by a purchasing agreement. The parties agree that the Equipment will be
used for the sole and exclusive purpose of providing Language Line remote interpreting services and may not be configured
and/or altered for any other purpose without express prior written consent from Language Line. Language Line will enroll
Language Line-owned iPads in Language Line’s MDM (Mobile Device Management} system. Customer agrees that
Equipment will be kept only at Customer address(es) listed in this Agreement. From time to time, upon twenty-four (24)
hours’ notice to Customer, Language Line, during a Customer's regular business hours, may enter the Customer's premises
where the Equipment is located to inspect and maintain Equipment. Language Line warrants that Equipment shall be free
from defects in materials and workmanship, except when (i) Equipment has been altered or modified without written
approval from Language Line, or {ii) Equipment has been used by a person or entity other than the Customer or other
permitted users. Customer assumes and bears all risk of loss and/or damage of Equipment, other than normal wear and
tear, from the time that Equipment is delivered until returned to Language Line following the expiration of the
contract. Failure to return the Equipment in normal working order will result in the billing of the Customer for the full retail
cost of the Equipment, which Customer hereby agrees to pay. Customer agrees that the sole and exclusive remedy for
damages or loss shall be limited to the repair or replacement of the Equipment and acknowledges that Language Line
reserves all rights and remedies to re-take possession of the Equipment if Customer fails to pay any undisputed invoiced
amounts owed hereunder and Customer waives any legal claims for damages in connection therewith.
© 2019 Language Line Services, inc. * One Lower Ragsdale Drive, Bldg, 2 * Monterey, CA 93940 « www. Langeigelina coms © AREY 06.17.19 3
