Master Plan Nashua Fire Rescue, NH
Response Time Performance Objectives
To initiate the process of developing performance objectives, several items must be considered. Although
the specific information needed to complete this process will vary with each organization, the following items
will generally need to be addressed during this process. Historical call data must be collected and analyzed
to determine current performance baselines and identify any gaps in data required; response zones must be
established based on agreed-upon criteria (i.e., population zones, geographic boundaries, etc.); and
benchmarks established as goals for these demand zones.
Current Response Goals
ESCI emphasizes the importance of establishing and regularly monitoring performance metrics for the
deployment of resources. These metrics serve as the foundation for determining whether or not the
organization is meeting the expectations of the community that it serves. Without regular and consistent
performance evaluation, it is impossible to set and achieve goals established to meet community
expectations.
Response standards established by the Department must originate from the community served to create a
balance between what is desired and what can be afforded. Because of this, ESCI cannot establish baseline
and benchmark performance metrics for a given organization. However, recommendations based upon the
analysis conducted throughout this report may help serve as a starting point for these discussions with the
community served or may serve as a reevaluation tool for the Department's current standards.
Response standards are individual to each organization. Multiple factors such as staffing, financial
constraints, size of the service area, and political will influence each department's ability to set achievable
goals and objectives for response.
ESC) Emergency Services 16
Consulting International 9
