Master Plan
ESC)
a
7.
8.
Nashua Fire Rescue, NH
What suggestions do you have for improving firefighter morale at the department?
The most common response (45) to this question suggested changes in the way the fire department
is managed. There were repeated requests for better and more consistent communication.
Accountability was another very common theme. Respondents wanted to see the leadership hold
the membership accountable from the top down, but they also called for the union to hold members
accountable from the bottom up.
A number of the respondents also felt that the Board of Fire Commissioners created complications
within the fire department system that negatively impacts morale. The current promotional process
was repeatedly listed as a detractor from morale as well.
In your opinion, what should the Department's leadership be doing more of?
The most common response to this question (22) was a request for more engagement from the
department leadership. Specifically, members would like to see more of the leadership and have time
to talk with them on both a professional and personal level.
The next most common response (19) was for more decisive leadership. They wanted to see decisions
made, explained, and then implemented. Other suggestions included listening to the membership,
allowing company officers to take more initiative, and more requests for better and more consistent
communication.
How would you rate your overall personal work environment at the department?
Figure 109. Internal Survey Question 8 Results
No Opinion
0%
Ceti (-SaV
OA
Average
28%
Emergency Services 4
Consulting International 59
