Master Plan Nashua Fire Rescue, NH
3. If you could change one thing about the department's training program, what would it
be?
= 59 of the requests included a formally established and organized program, hands-on scenarios
including use of the training facility, and more consistency to assure that everyone is being trained
uniformly.
= 25 of the responses to this question requested Officer Development. Specific topics included Human
Resources, Personnel Management, Mayday Management, and Professional Ethics.
= 30fthe responses suggested more funding for travel outside training as well as shift coverage.
= 20f the responses suggested that the firefighters would benefit from spending some time learning
about the role of the dispatchers.
4. In your opinion, what is the best way to communicate information within Nashua Fire
Rescue?
= The two most common responses to this question were email (23) and face-to-face (20)
communications. Many of the respondents felt that these two forms of communication were best
used in tandem.
= There were multiple requests for start-of-shift briefings so that everyone knows what to expect.
There was a common theme in the responses that some of the current Deputy Chiefs regularly visit
the station in person more often than others. There was a perception that the crews who received
personal visits from the deputies were better informed than those who only received emails.
= An additional 12 respondents noted the necessity to implement and consistently enforce the chain
of command within Nashua Fire Rescue.
5. How would you rate morale at the department?
Figure 208. Internal Survey Question 5 Results
Excellent__No Opinion
0% 0%
Average
27%
ESC Emergency Services 158
Consulting International 5
