Master Plan Nashua Fire Rescue, NH
Figure 99. Total Call Processing, goth Percentile, 2017-2019
Fire
OverPress
EMS
Haz Cond
Alarms
Total [ixey
00:00 01:00 02:00 03:00 04:00 05:00
The total call processing time for Nashua at the 90" percentile is 3 minutes, 32 seconds for emergency calls,
3 ¥2 times the industry standard. As shown in this figure, alarm processing times are much faster than other
categories due to the direct receipt of many alarms from call boxes or directly linked fire panels within the
city. The two-step process of all emergency calls first received at the NHBECC then transferred to the local
department for dispatch creates additional delays within the system; however, this saves some communities
the costs of additional infrastructure to support a standalone Public Safety Answering Point (PSAP).
13. Nashua Fire Rescue should work toward compliance with NFPA 1710 4.1.2.1. The Department shall
establish the following performance objectives for the first-due response zones that are identified by
the AHjJ:
(2) 80 seconds turnout time for fire and special operations responses and 60 seconds turnout time
for EMS responses.
Turnout is the time it takes personnel to receive the dispatch information, move to the appropriate
apparatus, and begin responding to the incident.
NFPA 1710 calls for a goth percentile turnout performance of 80 seconds for fire and special operations
calls and 60 seconds for EMS incidents. The following figure illustrates the turnout time performance for
Nashua Fire Rescue.
Emergency Services
ESC) Consulting International 142
