Master Plan Nashua Fire Rescue, NH
11.
Nashua Fire Rescue should develop a Professional Development Program for all positions within the
organization.
While Nashua Fire Rescue has a program in place to provide books and tuition reimbursement for its
firefighters, it lacks a Professional Development Program (PDP). A successful Professional Development
Program will benefit both the employees and the organization they serve. The intent of the Professional
Development Program is to engage employees in identifying gaps in understanding and development
that prepares and enables him or her to be successful in current and future roles. This directly translates
to personal fulfillment and job satisfaction as well as positioning employees for future success within
the organization. A comprehensive PDP should be developed for each organizational level: front-line
personnel, first-level supervisors, mid-level managers, and senior leaders.
The International Association of Fire Chiefs has developed the Officer Development Handbook, which
is intended to function as the foundation for any organization’s Professional Development Program.
The handbook provides a foundation and explanation of the basic tenets of a Professional Development
Program upon which an organization can build upon and customize to meet its own needs.
Service Delivery
12.
ESC
Nashua Fire Rescue should work with the New Hampshire Bureau of Emergency Communications to
ensure compliance with NFPA 1710 4.1.2.1.
(1) Alarm handling time completion in accordance with 4.1.2.3.3:
Figure 96. NFPA 1710 4.1.2.3.3
Response Interval NFPA/CFAI Recommendations
Call Processing 64 seconds or less at 90%
lt should be noted that Nashua Fire Rescue does not have direct supervision over the initial processing
and transferring of emergency calls, so these performance measures are not within its control. This
component of the process is performed at the state level by the New Hampshire Bureau of Emergency
Communications (NHBECC). ESCI recommends that Nashua Fire Rescue actively work with the State of
New Hampshire to ensure compliance with NFPA 1221.
Examination of Nashua’s 2017-2019 data revealed that overall alarm handling through the NHBECC
exceeded the benchmark across all categories. Data containing missing time stamps or zero-time
stamps for call processing were not included. The following figure illustrates the call processing
performance for the NHBECC shown at the goth percentile.
Emergency Services
Consulting International 140
