Master Plan Nashua Fire Rescue, NH
Total Response Time Performance
The culmination of the Response Time Continuum is total response time. When citizens call for emergency
assistance, this metric represents what they experience as they place the call and wait for help to arrive. Total
response time is the amount of time that elapsed from when the call was initiated at the communications
center until the first emergency unit arrived on the scene. Like response time performance, NFPA 1710 does
not provide a standard for this metric; however, it is presented here for informational purposes at the goth
percentile.
As previously discussed, the initial receipt of the emergency call occurs atthe NHBECC and is then transferred
to Nashua. To provide a comparison, first the total response time of Nashua Fire Rescue resources is
displayed and then compared to the actual performance when the NHBECC component is included.
Figure go. Total Response Time (Nashua), goth Percentile, 2017-2019
Fire
OverPress
EMS
Haz Cond
Alarms
Total
00:00 02:00 04:00 06:00 08:00 10:00
With an overall total response time of 7 minutes, 15 seconds, Nashua Fire Rescue’s ability to provide rapid
response to emergencies is extremely fast based on ESCI’s experience. However, this performance
represents only the components the City has direct control over. Since Nashua provides call boxes and direct
alert notifications from alarm panels to Nashua Fire Alarm, these figures are representative of responses
initiated using that system. Next, performance when calls are routed through the NHBECC is displayed.
Emergency Services
ESC) Consulting International 130
