Master Plan Nashua Fire Rescue, NH
Figure 85. Total Call Processing Time, goth Percentile, 2017-2019
Fire
OverPress
EMS
Haz Cond
Alarms
Total
00:00 01:00 02:00 03:00 04:00 05:00
The total call processing time for Nashua at the 90" percentile is 3 minutes, 32 seconds for emergency calls,
3 ¥2 times the industry standard. As shown in this figure, alarm processing times are much faster than other
categories due to the direct receipt of many alarms from call boxes or directly linked fire panels within the
city. The two-step process of all emergency calls first received at the NHBECC then transferred to the local
department for dispatch creates additional delays within the system; however, this saves some communities
the costs of additional infrastructure to support a standalone Public Safety Answering Point (PSAP).
Emergency Services
ESC) Consulting International 125
