Master Plan Nashua Fire Rescue, NH
Section IV. Analysis of Service Delivery and Performance
An evaluation of service delivery and performance within the City of Nashua provides the fire department
and its community with the baseline performance that it can expect. As the City continues to grow and
develop, public services should maintain pace with that growth if effective and equitable services are to be
provided to all taxpayers. In this section, multiple areas of evaluation will be identified and discussed, andthe
performance and deployment methodology of Nashua Fire Rescue compared with national and industry
standards. Ultimately, the decision regarding the appropriate level of fire and rescue services for the City of
Nashua and their related costs will be made by Nashua’s citizenry.
SERVICE DEMAND ANALYSIS
The demand for services drives Nashua Fire Rescue’s mission to provide a safe and vibrant community
through risk reduction, preparedness, and a proactive all hazards response. The ways in which Nashua Fire
Rescue is deployed, the types of services provided, and the way training is accomplished should be reflective
of the types of incidents to which the department responds, the level of risk associated with those incidents,
and the relative frequency of occurrence of these incident types.
Trends in the data provided can provide insights into how service demand may change year to year and the
major categories of incident types. Knowledge of when high demand periods occur will assist Nashua Fire
Rescue in determining whether staffing levels are sufficient for that demand. Additionally, that knowledge
will assist in scheduling additional duties such as training, fire safety inspections, and vehicle maintenance.
First, annual calls for service by calendar year are displayed.
Figure 64. Annual Calls for Service, 2014-2019
16,000
14,000 13,531 13,513
12,000
10,000
8,000
6,000
4,000
2,000
2014 2015 2016 2017 2018 2019
Emergency Services
ESC) Consulting International 102
