Master Plan Nashua Fire Rescue, NH
Avision statement establishes the ideal image that the organization wishes to achieve. The vision statement
should answer the questions “Where are we headed?” and “If we achieved all strategic goals, what would we
look like 10 years from now?” Nashua Fire Rescue’s Vision Statement answers these questions.
Figure 51. Nashua Fire Rescue’s Vision Statement
To be the premier emergency services provider in our region that is constantly striving for excellence
in service delivery through education, innovation, teamwork and collaboration.
We place extreme value on continually evaluating Nashua Fire Rescue’s policies, procedures, and
training guidelines in order to provide our customers and personnel with the safest environment
possible.
An organizational values statement includes the core principles that guide the organization and its culture.
In avalues-led organization, the values quide decision-making and establish a standard against which actions
can be assessed. The values statement should answer the questions “What values should guide the
operations of our organization?” and “What conduct should our employees uphold?” The Organizational
Values Statements listed below clearly identify the values that guide the operations of Nashua Fire Rescue
and are upheld by the Department’s members.
Figure 52. Nashua Fire Rescue’s Organizational Values
Our core values are driven by:
Accountability Personal, to each other and our community
Compassion We demonstrate kindness and empathy
Dedication We are committed to our organization and community
Ethics We will consistently strive to do the right thing
Honesty Truth and fairness in endeavors large and small
Integrity We adhere to sound moral principals
ESCI commends Nashua Fire Rescue for having established clear mission and vision statements as well as
relevant organizational values. Just as the operations of a fire and EMS department are dynamic, so are the
guiding principles for the organization. These components can change as the department and community
change.
ESC Emergency Services
Consulting International 59
