Master Plan
Nashua Fire Rescue, NH
Figure 40. Internal Survey: Morale
Excellent_ __No Opinion
0% 0%
Average
27%
An analysis of the individual results of the 20-question internal survey presents a very clear picture of the
current state of Nashua Fire Rescue. The survey results, as well as the in-person interviews, both revealed
five common themes that stood out within Nashua Fire Rescue. These themes were:
Nashua Fire Rescue members are proud to be part of Nashua Fire Rescue.
Nashua Fire Rescue Members almost unanimously agree that the people that make up the
Department is the Department's biggest strength. Members repeatedly cited the “manpower” and
“aggressive firefighting” as specific examples of this strength.
Morale is a significant problem within Nashua Fire Rescue. Members overwhelmingly believe that
communication (or a lack thereof) is the biggest contributor to the Department's poor morale.
Members very directly stated a desire for consistent accountability within Nashua Fire Rescue. They
went so far as to request that chief officers hold the members accountable from the top-down while
the union holds the members accountable from the bottom-up. There were repeated concerns
voiced that not everyone was being held equally accountable.
Training was repeatedly identified as one of the biggest weaknesses within Nashua Fire Rescue.
It is worth noting that the issues of morale, communication, accountability, and training are deep-seated
issues that permeate the culture of Nashua Fire Rescue. In 2001, Municipal Resources, Inc. completed an
Organizational Assessment, which included a survey of Nashua Fire Rescue members that yielded very
similar results. Almost 20 years later, those issues still remain unresolved. The results of the survey are
included in Appendix A.
ESC Emergency Services 2
Consulting International 5
