"Qualified Rider’ shall mean any person residing in a Participating Town who has submitted an
application and been approved for paratransit services. Individuals permanently residing in fong-
term care facilities (i.e. nursing homes, assisted living) are, however, excluded from being a
“Qualified Rider.” Individuals admitted ta rehabilitation centers in Participating Towns for short-
term rehab and who have previously used the Paratransit Service may continue to do so provided
all ather transporiation funding sources have been exhausted.
SECTION 1: SERVICES AND SERVICE AREA
1.1. CITY shall provide, through NTS, Paratransit Services for Qualified Riders subject ta this
Agreement and the NTS terms and conditions of ridership within and to the boundaries of
Nashua, Amherst, Brookline, Hollis, Milford, Mont Vernon, and Wilton, New Hampshire.
4.2 CITY shail provide, through NTS, and SVTC shall purchase at the rate set forth In
Section 3.1 thirteen (batween 10 and 13) hours par day of scheduled Paratransit Service
Monday through Friday, excluding Holidays and the day after Thanksgiving, for a monthly total
of schedule service haurs equal to the number of service days in the month multiplied by 10-13
contracted hours of service (# of service days X daily hours (10-13) = total monthiy contracted
service hours). To provide additional flexibility, SVFC will begin the contract at 10 hours of
service per day, and when NTS and SVTC determine that damand warrants an increase of
hours (as service hours are increased), then service will be billed at up to 13 hours per day. This
determination must happen by the 20th day of the month, to be effective on the 1% of the
fallowing month. Likewise service can change from up to 13 hours back to 12, 11, or 10 hours
per day in the same manner. The intent is not to make this change on a monthly basis, but
rather to be sensitive to changing demands piaced on SVTC service.
9 Gn occasion, relative to the day before or the day after a holiday, hours may be
redistributed but will not exceed the above stated language in Section 1.2. All changes
by SVTC in regards to holiday service must be transmitted in writing by SVTC to NTS at
least 8 weeks prior to select holidays or change in service.
o With the exception of the above bullet, at no time shall the monthly allotment of
contracted service hours be exceeded without just compensation to NTS.
o Ifthe monihly allotment of schedule service hours ara found to be in excess of monthly
contracted service hours, NTS will bill SVTC for each hour of overage at the rate set
forth in Section 3.1.
o CITY shall provide, through NTS, SVTC notice via phone or email an a monthly basis
when 80% of the total contract hours has been exceeded.
1.3. The hours of operation for service shall be Monday through Friday 8AM — 6PM including
travel time to/from the Nashua garage, excluding Holidays.
1.4 Any expansion or diminishment of Paratransit Services will require written agreement from
both CITY and SVTC, and may require changes to the amount of service hours purchased and/or
the hourly rate or both.
1.5 Applications.
Applications for Paratransit Services will include, as a separate page, a copy of the agreed upon
No Show and Cancellation Policy. Applications received by SVTC will be emailed or otherwise
delivered in hardcopy to a designated person at NTS. Applications received by NTS will be
emailed or otherwise dalivered in hardcopy to a designated person at SVTC. Every effort will be
made by NTS to process applications as soon as possible, but processing may take up to 10
