AGENCY’S RESPONSIBILITIES
A.
The Agency is responsible to notify each client of the necessity to contact the
Provider with changes such as names, addresses, destinations and changes in
schedules, by 5:00pm, the day before transportation is to be provided.
The Agency is responsible to ensure that each client understands the necessity
that the Provider is made aware of any cancellations no later than 5:00pm the
day before the scheduled pick up.
The Agency is responsible to ensure that each client is ready for the scheduled
pick-up when the van arrives. The Provider will allow a five (5) minute wait
window before a no-show is charged. After the 5 mmute window the vehicle
will leave and may not be able to retum depending on their schedule, Trips
canceled within |-hour of the scheduled pick-up window shall receive a no-
show.
The Agency is responsible to ensure that passengers are waiting in the
appropriate locations and that they can safely get to/from the Provider's
vehicles.
The Agency is responsible to ensure that all clients are supplied with any
special equipmem needed to safely be transported.
The Agency shall notify the Provider concerning Agency holidays or closings
at least one week in advance, except in cases of emergencies the Provider shall
be notified as soon as possible.
SPECIAL CONDITIONS
A.
The Provider reserves the right to deny service and/or require personal care
attendants for anv clients whom the Provider feels may be a risk to themselves
or the drivers or other passengers.
The Provider wili observe the following holidays:
Independence Day, Labor Day, Thanksgiving Day, Christmas Day,
New Year's Day, Memorial Day
