D. It is the Provider's responsibility to enter the Qualified Rider information from the
application into the system for the scheduling of services.
E,. The Provider reserves the right at its sole discretion to refuse or suspend transportation
io any Qualified Rider or person.
F. The Provider shall be responsible for safe transportation of Qualified Riders. Qualified
Riders will be provided curb-to-curb service as required by the American with
Disabilities Act (“ADA”).
I. Qualified Riders who require door-to-door service shal! be provided door-
to-door service, however, they must specify when booking their trip that
they will need the additional service/help to and from the vehicle.
I]. The driver CANNOT do the following:
a. Help with excessive packages (2 bag limit, no large packages).
b, Go beyond the doorway into a building to assist Qualified
Riders.
c. For lengthy periods of time, leave their vehicles unattended.
d. Lose the ability to keep their vehicles under visual observation.
e. Take action that would clearly be unsafe.
G. The Provider shall provide reasonabie financial and operational data to the Town with
respect to all transportation services subject to this Agreement, as requested from time
to time.
H. In performing hereunder, the Provider shall comply with all applicable laws,
ordinances, regulations and codes of the federal, state and local governments.
[. Interruption of Service/Non-Performance: The Provider shall not be in default of any
provisions of this Agreement for failure to perform where such failure is due to strikes,
walk-outs, civil insurrections or disorders, order of civil autharities, shortages of motor
fuel or equipment, significant funding reductions, acts of God, or for any other cause
or causes beyond the control ofthe Provider.
RESERVATIONS
Reservations must be made two (2) business days in advance by the Qualified Rider and
can be made Monday through Friday, from 8 AM to 5PM. Requests must be submitted by
end of business on Thursday for rides scheduled on the following Monday. Business days
do not include weekends or Holidays.
Disabled riders receive top priority in scheduling. Senior citizens receive the next priority
in scheduling. When scheduling conflicts arise, The Provider will work to ensure rides are
prioritized by those living with a disability and then senior citizens over rides reserved by
non-senior, non-disabled citizens. The Hudson van cannot be back to Nashua for any
appointments prior to 10:00 am. All rides may be scheduled up to 2 weeks in advance.
There is a 30 minute pick-up window, which riders will be given upon scheduling a trip.
The 30-minute pick-up window is included in the total travel time. All reservation pick-up
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