-12-
¢ Completion and ongoing response and action to PFOA contamination issues in Southern NH, in
cooperation with the NHDES and other State agencies
© Implementation of the new PFAS MCL and Arsenic MCL, as governed by the NHDES
© Continued training, mentoring and succession planning throughout the organization, including
impending retirements occurring 2021-2023 for certain key roles
e Complete design of enhancements needed for Bowers and Supply Pond Dams, in response to new
“100 year storm” requirements, in preparation of capital improvement projects on the dams to be
completed in 2021
© Complete Bond issuance reimbursement financing in early April for PWW 2020 Capex
e Complete CoBank term loan financing in June/July for PEU 2020 Capex reimbursement/refinance
© Continued participation in multiple educational outreach efforts within the Company’s customer
coverage radius
© Continued focus on system and applications integration Company-wide, in response to results of gap
analysis done with ISO 27001 study
e Comprehensive review of Emergency Action Plan conducted during Internal Control Review process
e Finalize and secure several new contracts for PWSC, including extension/renewals of existing
contracts (Amesbury, Eastham and Wellfleet)
e Evaluate and implement Customer Communication System to allow for texting and email
notifications to customers
e Research potential enhancements or upgrade to Macola ES application
© Installation of Solar field to augment long-term power needs and rates
¢ Continual enhancement and review of cybersecurity needs, risks and tools
e¢ Continued monitoring and response to COVID-19 pandemic, including but not limited to:
© Timing of possible resumption of “normal” activities
© Ongoing monitoring and protection of customers and employees
© Continued monitoring and response to financial impact on the Company of the pandemic
© Considerations for “new normal” operating activities on a going forward basis
Other detailed information is included in the Company’s financial statements.
Sincerely,
GF put.
Larry D. Goodhue
Chief Executive Officer and
Chief Financial Officer
