. Community Development
City of Nashua Planning and Zoning
: ves Building Safety
Community Development Division Code Enforcement
City Hall, 229 Main Street, PO Box 2019 Cee a aS amission
Nashua, New Hampshire 03061-2019 Transportation
www.nashuanh.gov FAX
589-3095
589-3090
589-3080
589-3700
589-3085
589-3105
880-0100
589-3119
Date: May 5, 2021
To: Board of Aldermen; Board of Public Works
From: Julie Chizmas, Transportation and Long-Range Planner
Re: Partnership with Bird Rides, Inc.
The City is partnering with shared electric scooter company, Bird Rides, to bring scooters back
to Nashua beginning the week of May 17th. Similar to the VeoRide scooters that were here in
2019, Bird scooters will be available through a smartphone app and riders pay to use the scooter
per minute, at no cost to the City.
Bird has contracted with two local entrepreneurs to manage and operate the scooter-sharing
service. Under the "Fleet Manager" model, each manager will share the responsibility of
launching, balancing, charging and maintaining the 125 scooters. The scooters will be available
for rent between 5 AM and midnight. Unlike the Veo scooters which had removable batteries
that were swapped out in place, Bird's scooters are taken out of service for charging and this is
often done overnight. Scooters that are fully charged will stay out but will be locked and will not
able to be rented between midnight and 5 AM.
The scooters have a maximum speed of 15 mph and riders are required to be 18 years old or
older to access them. In-app safety messaging encourages riders to wear a helmet on every ride.
Riders are also told they are required to obey all standard rules of the road, yield to pedestrians,
and park scooters out of the way of public pathways, doorways and driveways.
The service area that the scooters may be operated within is similar to the area used in 2019,
extending from Nashua High School North east to the Merrimack River, and from Greeley Park
south to Rivier University (map included on page 2). The service area can be adjusted based on
demand, by request, or for special events such as parades, and preferred and no-parking zones
can also be included.
The app has a Community Mode feature so issues can be easily reported and support tickets are
routed to our local Fleet Managers and also our Bird Account manager. Bird also has a 24/7 toll-
free phone line for support and a general support email! address. Our Agreement with Bird
stipulates that when a parking, maintenance or other issue is reported between 6AM and 9 PM,
the response will be within 2 hours of the time of report and when reported between 9 PM and 6
AM, the response will be prior to 8 AM.
Bird's app supports over 25 languages and they have a Community Pricing program that offers a
50% discount to eligible low-income riders, Pell grant recipients, select local nonprofit and
community organizations, veterans, and senior citizens. They also offer free rides for Healthcare
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