Document Date
Meeting Description
Document Type
Meeting Date
Page Number
22
(>) COVID-19
o's Technology - 4,314 Helpdesk tickets since 03/23/2020:
1,475 Issues 2,394 Service Requests
298 Purchase Requests 147 Enhancements
5,081 Total Received Phone Calls since 03/23/2020
108 Laptops deployed 125 Softphones deployed
10 Printers deployed 53 Webcams deployed
16 monitors for home use 129 remote access accounts setup
** Website updates working with the JIC
“* Setup of Virtual Public Meetings — Zoom
** CTV — Mayor’s Press Briefings and City Updates
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