AGENCY’S RESPONSIBILITIES
A,
A.
The Agency is responsible to notify each client of the necessity to contact
the Provider with changes such as names, addresses, destinations and
changes in schedules, by 5:00pm, the day before transportation is to be
provided.
The Agency is responsible to ensure that each client understands the
necessity that the Provider is made aware of any cancellations no later than
5:00pm the day before the scheduled pick up.
The Agency is responsible to ensure that each client is ready for the
scheduled pick-up when the van arrives. The Provider will allow a five (5)
minute wait window before a no-show is charged. After the 5 minute
window the vehicle will leave and may not be able to retum depending on
their schedule. Trips canceled within I-hour of the scheduled pick-up
window shail receive a no-show.
The Agency is responsible to ensure that passengers are waiting in the
appropriate locations and that they can safely get to/from the Provider’s
vehicles.
The Agency is responsible to ensure that all clients are supplied with any
special equipment needed to safely be transported.
The Agency shall notify the Provider concerning Agency holidays or
closings at least one week in advance, except in cases of emergencies the
Provider shall be notified as soon as possible.
SPECIAL CONDITIONS
The Provider reserves the right to deny service and/or require personal care
attendants for any clients whom the Provider feels may be a risk to
themselves or the drivers or other passengers.
The Provider will observe the following holidays:
Independence Day, Labor Day, Thanksgiving Day, Christmas Day,
New Year's Day, Memorial Day
