scheduling a trip. The 30-minute pick-up window is included in the total travel time. All
reservation pick-up windows are subject to change depending on the daily demand. If
changes are required, ail passengers will be notified by Spm the day before the demand
response service is requested, unless there are weather or emergency related changes
necessitating a shorter time-frame.
Total Travel Time is the beginning of the 30 minute pick-up window to the
appointment time.
Riders need to be ready and prompt as drivers are only allowed to wait 5 minutes for
a passenger to board the van. All riders may be dropped off within the beginning of
the window or the end of the total travel time (Rider should ensure that their destination
will be open during the allotted travel time frame.)
Qualified Riders cannot make same day changes to their reservations (i.e. Pick-up/Drop-
off locations, scheduled times, etc.).
6. SPECIAL CONDITIONS
A. The Provider reserves the right to deny service and/or require personal care
attendants for any clients whom the Provider feels may be a risk to themselves,
other passengers or the driver.
B. The Provider wil! be closed on the following holidays:
Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year's
Day, Memorial Day
7. COMPENSATION
A. The Town agrees to pay the Provider $44.04 per hour for Demand Response
service. This service will cost the Town half of the actual cost of service per
hour, due to the 50% federal subsidy and passenger farebox payments. At a
projected average of 4.5 hours of service per day, the Town has agreed to a
total of up to 1155 hours of service, with an estimated Farebox Revenue of
$12,000 for a total billable cost of $38,866 (see table below).
Merrimack Cost | Projected Hours | Annual Cost Estimated Cost for FY¥21
per Hour of Service Farebox
$ 44.04 1155 $50,866 $12,000 $38,866
B. The Qualified Rider will pay the following passenger farebox rates per one-
way ride:
One-Way Farebox Destination
Rates Nashua Hudson Merrimack
Merrimack Origin $4.00 $6.00 $2.00
Ride
