“Participating Towns” shall mean Amherst, Brookline, Hollis, Milford, Mont Vernon, and Wilton,
New Hampshire.
“Qualified Rider” shall mean any person residing in a Participating Town who has submitted an
application and been approved for paratransit services. Individuals permanently residing in long-
term care facilities (i.e. nursing homes) are, however, excluded from being a “Qualified Rider.”
Individuals admitted to rehabilitation centers in Participating Towns for short-term rehab and
who have previously used the Paratransit Service may continue to do so provided all other
transportation funding sources have been exhausted.
SECTION 1: SERVICES AND SERVICE AREA
1.1 CITY shall provide, through NTS, Paratransit Services for Qualified Riders subject to this
Agreement and the NTS terms and conditions of ridership within and to the boundaries of
Nashua, Amherst, Brookline, Hollis, Milford, Mont Vernon, and Wilton, New Hampshire.
1.2 CITY shail provide, through NTS, and SVTC shail purchase at the rate set forth in
Section 3.1 thirteen (13) hours per day of scheduled Paratransit Service Monday through
Friday, excluding Holidays and the day after Thanksgiving, for a monthly total of schedule
service hours equal to the number of service days in the month multiplied by 13 contracted
hours of service (# of service days X 13 hours = total monthly contracted service hours). To
provide additional flexibility, SVTC will begin the contract at 13 hours of service per day, and
when NTS and SVTC determine that demand warrants a reduction of hours (as service hours
are reduced), then service will be billed at 12 hours per day. This determination must happen by
the 20th day of the month, to be effective on the 1° of the following month. Likewise service can
change from 12 back to 13 hours per day in the same manner. The intent is not to make this
change on a monthly basis, but rather to be sensitive to changing demands placed on SVTC
service.
o On occasion, relative to the day before or the day after a holiday, hours may be
redistributed but will not exceed the above stated language in Section 1.2. All changes
by SVTC in regards to holiday service must be transmitted in writing by SVTC to NTS at
least 8 weeks prior to select holidays or change in service.
o With the exception of the above bullet, at no time shall the monthly allotment of
contracted service hours be exceeded without just compensation to NTS.
o If the monthly allotment of schedule service hours are found to be in excess of monthly
contracted service hours, NTS will bill SVTC for each hour of overage at the rate set
forth in Section 3.1.
o CITY shall provide, through NTS, SVTC notice via phone or email on a monthly basis
when 80% of the total contract hours has been exceeded.
1.3 The hours of operation for service shall be Monday through Friday 8AM — 6PM including
travel time to/from the Nashua garage, excluding Holidays.
1.4 Any expansion or diminishment of Paratransit Services will require written agreement
from both CITY and SVTC, and may require changes to the amount of service hours purchased
and/or the hourly rate or both.
1.5 Applications.
Applications for Paratransit Services will include, as a separate page, a copy of the agreed upon
No Show and Cancellation Policy. Applications received by SVTC will be emailed or otherwise
delivered in hardcopy to a designated person at NTS. Applications received by NTS will be
