Year-Round Customer Support
Our year-round employee call center provides professional support for all benefit inquires and enrollment
activities (annual, new hire and life events) that employees may have during the year. This level of customer
support is easily accessible to all benefit-eligible employees via a dedicated, toll-free number, weekday live
answering services, and voice recording of all calls.
e Technicat Support: Password resets, navigational
assistance, screen-sharing option
e Benefits Q&A: Eligibility and coverage review, reprint of
confirmation statements, warm transfers to core carriers
for service, claim forms, etc., and employee lookups
e Enrollment Assistance: Dependent demographic updates,
beneficiary assignment changes, enrollment assistance
during new hire, life events and self-service annual
enrollments
