alight
Lisa, Your Personalized Intelligent Virtual Assistant
In addition to the portal channel, Alight developed and brought to market an
intelligent virtual assistant, Lisa. Additional information related to our IVA
approach and capabilities follow.
Za Lisa is augmented intelligence, programmed to emulate human connection and
traits. Lisa keeps users in their online channel of choice, and whether by design
or via its award-winning escalation flow, it can seamlessly shift users to other
channels, such as a web chat live representative—with a full transcript of the
conversation history—to always ensure the most satisfying experience for each
and every customer.
The unique architecture allows Lisa to respond with different responses, for the
same intent, depending on the users’ eligibilities within the organization. This allows for a personalized
experience that ensures users get their immediate questions answerd.
Advanced Decision-Support and Communication Tools
Using technology, psychology and the industry’s best decision-support tools to create benefit-smart
employees is ... well, a smart thing to do! We all know benefit choices have become more complicated and
also more expensive for both employees and employers. These tools are designed to improve employee
buying behavior while educating employees about the overall value of their benefit program.
e Work/Life Decision Modeling tools that are driven by
real-time employee-specific data.
e Healthcare Cost Calculators that are based on claims
scenarios, premium contributions, HSA/HRA/FSA rege)
contributions and tax savings. -
e Retirement plan modeling tools, including savings Cr
calculators and deferral recommendations.
e Online hidden paycheck and total compensation
statements and explanation.
o Printable benefit statements with multiple
layout options for single or batch printing.
