§\ THE CITY OF NASHUA “The Cate City"
Administrative Services Division
To: Mayor Donchess
Finance Committee
From: Kim Kleiner, Director of Administrative Services
Date: January 24, 2021
Re: Alight — Benefit Administration Technology
Currently, the Benefits department consisting of three full-time employees, are
responsible for the enrollment of all employees and administration of all insurance
plans for the City of Nashua. In the past, enrollment has consisted of an inefficient
process with paper enrollment forms and manual data input of selections into the City’s
Lawson system and the carrier's online system.
In early December, 2021 the City authorized Workplace Benefits Solutions (WBS), the
City’s Benefits consultant, to solicit proposals for the purchase on a Benefit
Administration Technology system. Three vendors responded: Alight, Benefit Express,
and Workpartners. All three proposals were reviewed based on their references,
reliability, customer support, dependability, interoperability with Lawson, and ease of
use for employees.
Additionally, all three vendors presented an overview and demonstration of their
platform. The Alight platform was a leader in Communication, Enrollment and
Administration. Alight provides a virtual assistant feature who is programmed to
emulate human connection but can quickly shift users to other resources including a
web chat representative. We believe this function will greatly assist our employees with
transitioning to online enrollments.
