Special Board of Aldermen 7-14-2020 Page 12
Alderwoman Lu
Ok but that BI System, is that a created system of is that a turnkey system that we just purchased, is that
something that was developed for us?
Director Kleiner
That is something that was developed, yes.
Alderwoman Lu
One of the questions that was mentioned in the, | guess what | am a little confused about is that back in
June, | think you are saying that AP5 AP Access Code 5 still isn’t functional correct?
Director Kleiner
No, it is functional.
Alderwoman Lu
Oh, we are using that system.
Director Kleiner
Yes.
Alderwoman Lu
OK, | thought we were still working on it. I’m also concerned about the, you know, about the customer
service messages that we have gotten. I’d like to know how customer complaints in Assessing are
tracked?
Director Kleiner
How they are tracked? Well so generally they may be reported to either the Admin Supervisor or to myself.
| am happy to say | haven’t had all that many that have to be tracked. We address the issue in our weekly
meetings and we make improvement along the way. But honestly some of the complaints that | received
early on were more of tools like | mentioned with the development of the comparable sales tool. We had
some complaints by residents on that tool not being user friendly and we are updating that for them. But
other than, we address them head on when we receive any complaint.
Alderwoman Lu
Ok so that was one of the items that was discussed in the audit last year. So | wondered if a system or a
procedure had been established around that. I'll just limit my questions to one other. Why do you think we
are having trouble hiring a Chief Assessor? | mean it’s been awhile hasn’t it?
Director Kleiner
It has. It is not from lack of interviewing; it is not from lack of marketing. So if you look throughout the field,
there could be any number of reasons. Chief Assessors are not in abundance, the Assessing Field itself, it
is difficult to locate people going into the practice. Quite often you will hear Assessors say it is not
something that they said at 5 years old, “I want to grow up and be an Assessor’. So | think there’s a
shortage in the State and that certainly lends to it. But! think there are other concerns that certainly have
been voiced to me by people in the field.
